Frequently Asked Questions
Everything you need to know about bringing your garden to life.
How do you ensure plants arrive healthy?
We use specialized, eco-friendly packaging designed to secure plants and maintain moisture levels during transit. Every order is hand-inspected before leaving our greenhouse to ensure it meets our quality standards.
What is your shipping policy for live greenery?
We ship via climate-controlled logistics providers. Orders are typically processed within 2-3 business days, and we avoid shipping late in the week to prevent plants from sitting in warehouses over the weekend.
Can I return a product if I am not satisfied?
Yes, we offer a 30-day satisfaction guarantee. For non-living items like tools and decor, products must be unused and in original packaging. For live plants, please contact us within 48 hours of delivery if there are any health issues.
Do you offer seasonal gardening advice?
Absolutely. Every purchase includes a digital care guide tailored to your specific plant or tool. You can also subscribe to our newsletter for monthly tips curated by our expert horticulturists.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you ship internationally?
Currently, we only ship live plants within the continental United States to comply with agricultural regulations. However, most of our garden tools and home decor items can be shipped internationally.